Ben Klaiber
Most business books about Steve Jobs focus on personality, genius, or mythology. This book focuses on method.Making Things Better examines how Steve Jobs repeatedly fixed broken systems in products, organizations, and decision-making, and how those same problem-solving patterns apply far beyond Apple. Drawing on his real-world choices during Apple’s collapse and turnaround, the book presents a practical approach to organizational problem solving, business systems thinking, and understanding why business processes fail.Rather than offering abstract leadership theory, this book concentrates on how work actually breaks. It shows how fragmented tools, misaligned incentives, and inherited assumptions quietly undermine performance, and how disciplined design and clear thinking can change organizational outcomes. The result is a guide to fixing broken business systems without relying on charisma, heroic individuals, or massive restructuring.Written for leaders, operators, technologists, and students of organizational design, Making Things Better connects business strategy, decision making in organizations, and human-centered systems design. It is especially relevant for readers interested in leadership for complex problems, improving execution, and understanding why the same failures repeat across companies and industries.This is not a biography. It is not a motivational book. It is a practical examination of how to fix broken systems, how to make better decisions inside organizations, and how well-designed structures produce lasting results wherever work is broken.
